Mail-in prescription problems? Here's how to deal with them

HAVE YOU HAD PROBLEMS WITH YOUR MAIL-IN Rx?

COPY YOUR Rx
(MAKE A PHOTOSTATIC COPY)
Some retirees have been told their Rx said 30 pills when the Rx was 90

CALL OTHER PHARMACIES
CHECK ON PRICES, YOU MIGHT BE SURPRISED-especially if you are Medicare eligible and require diabetic testing supplies- ask if the pharmacy "accepts Medicare assignment"-if they do, you may very well walk out paying absolutely nothing! This does happen, ask the pharmacist about it.

COUNT YOUR PILLS
DID YOU GET YOUR FULL AMOUNT?

CALL CAREMARK & STRS
AND COMPLAIN-IT'S YOUR MONEY!

CAREMARK1-877-827-7320 (toll-free)

Hours: Weekdays 7 a.m.–10 p.m., Saturday 7 a.m.–9 p.m., Sunday 7 a.m.–5:30 p.m.

(AT STRS ASK FOR GARY RUSSELL-MEMBER SERVICES)
russellg@strsoh.org

STRS1-888-227-7877 (toll-free)

Hours: Monday -Thursday 8:00 a.m. - 6 p.m., Friday 8:00 a.m. - 5 p.m.