Not another runaround, surely, Shirlee?

Shirlee Zerkel to Sandy Knoesel, September 11, 2008
Subject: Need help with NationsHealth

Dear Ms. Knoesel: I want to thank you for your prompt answers to me regarding no-copay questions. I have had a problem getting information from NationsHealth regarding the process and cost in obtaining ostomy supplies. I have called 3 times and still do not know the cost and procedure needed.

On Aug. 22, I spoke with Jessica who assured me that they coordinated with Medicare B and STRS. Yesterday I spent over an hour trying to get info about the process of how these supplies are covered. I spoke with Tiffany, Mary and Damion. The only piece of real info I received was that Medicare B paid 80% and then they could tell me no more until I actually ordered some. They wanted my Medical Mutual ID number and they still could not give me an answer.

I am asking you for this information for those retirees who may need this service. How is the remaining 20% of the cost worked out? Does that part go to our major med plan or what? Please give me the details of the pay procedure for a client. I feel that retirees should be able to find out this information without placing an order.

Thank you,
Shirlee