Molly Janczyk: A note of thanks to Greg Nickell

From Molly Janczyk, October 15, 2012
Subject: Greg Nickell:STRS

Dear Greg,

Thank you beyond measure for your personal contact with us regarding our concern. You have always been extremely open, compassionate and helpful regarding our medical needs. I know many others have received such attention as well. As Gary Russell pointed out, "What about all the ones who don't make their needs known?" Greg Nickell, Gary Russell, Gary Wilson, now gone from STRS, Sandy Knoesel, Joyce Baldwin and others in your departments have treated us with honesty and professionalism beyond expectations in time and efforts.

If in your powers, you act with expediency, efficiency seeking results to overcome crisis for membership. I can never thank you enough for your help in keeping John in good care and here with us. No exaggeration as you know from your understanding in hearing me regarding his health. Aetna still contacts John regularly to check on John's care after last winter's crisis with calls back and forth with Gary Russell up to several times a day until resolution over what turned out to be Fl Medicare laws while we were there.

Thank you one and all for your continual efforts. If you ever wonder if you make a difference.......You Do!

Most Sincerely,
Molly Janczyk
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