Some good advice from the Angelettis

From John Curry, February 11, 2007

Subject: reference Caremark and/or STRS Rx & insurance problems

Mary Ellen and Chuck offer some excellent suggestions when dealing with a pharmacy benefits manager, healthcare insurance company, and even STRS. Also, record the date and time of corresponding with the individuals. John

It might be wise to send any correspondence such as this (a complaint, or correction of an order, or return of medication) by registered mail and then record subsequent phone conversations. Also be sure to get names and record them. The Angelettis