An STRS New Year's Resolution? Solving mail-in Rx 'errors'

May I suggest a resolution for a guaranteed "Happier Year" by possibly copying the attachment and maybe placing it on your fridge? I have had several retirees in this past year who thanked me for distributing this as they used it to solve a mail-in Rx mistake(?) that they encountered with Caremark. The squeaky wheel gets the grease! Happy New Year.

John, a Proud CORE member

HAVE YOU HAD PROBLEMS WITH YOUR MAIL-IN Rx?

COPY YOUR Rx

(MAKE A PHOTOSTATIC COPY)

Some retirees have been told their Rx said 30 pills when the Rx was 90

CALL OTHER PHARMACIES

CHECK ON PRICES, YOU MIGHT BE SURPRISED-especially if you are Medicare eligible and require diabetic testing supplies- ask if the pharmacy "accepts Medicare assignment"-if they do, you may very well walk out paying absolutely nothing! This does happen, ask the pharmacist about it.

COUNT YOUR PILLS

DID YOU GET YOUR FULL AMOUNT?

CALL CAREMARK & STRS

AND COMPLAIN-IT'S YOUR MONEY!

CAREMARK
1-877-827-7320 (toll-free)
Hours: Weekdays, 7 a.m.–10 p.m.
Saturday, 7 a.m.–9 p.m.
Sunday, 7 a.m.–5:30 p.m.

(AT STRS ASK FOR GARY RUSSELL-MEMBER SERVICES)

russellg@strsoh.org

STRS
1-888-227-7877 (toll-free)
Hours: Monday–Thursday, 8:00 a.m.–6 p.m.
Friday, 8:00 a.m.–5 p.m.