Who to call if you have a problem with Express Scripts

From Shirlee Zerkel, February 29, 2008
Subject: CORE members and all STRS retirees-Pharmacy information

Dear CORE members and all STRS retirees,

The following paragraph appeared in the NEWSLINE from OEA-R, winter 2008:

"Transition to New Pharmacy Benefits Manager Going Well

STRS Health Care Manager Greg Nickel reported that the transition from Caremark to Express Scripts Incorporated (ESI) has generally been excellent with 'a few hiccups' along the way. Admitting that some members have experienced delays in getting their prescription drug needs satisfied, Nickel rated the transition very smooth. January 1 was the initial date of ESI's assumption of the the management of STRS pharmacy benefits."

The above listed man, Greg Nickel, is probably the one to contact at STRS if you have any type of problem with Express Scripts (ESI).

Thank you,
Shirlee Zerkel