Shirlee to Gary Russell and Sandy Knoesel: Why is Medical Mutual calling my doctor? Invasion of privacy!

From Sandy Knoesel, November 2, 2006
Subject: Questions concerning Medical Mutual

Thank you for contacting us. We are investigating your concerns.

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From: Shirlee Zerkel
Sent: Wednesday, November 01, 2006
To: Russell, Gary; Knoesel, Sandra
Subject: Questions concerning Medical Mutual
Dear Mr. Russell or Ms. Knoesel,

I have an unusual question to ask you concerning a call my general practice doctor received from Medical Mutual. Medical Mutual is calling my family doctor and evidently wanting his office to set me up for a mamagram and pap test. I do not go to this doctor for these procedures. I have a specialist in Toledo that I see for such things because of pre-existing situations. I did not go last year because of the very high deductibles for any office calls and tests. I personally feel that such preventive tests should not be subject to a deductible.

My doctor's office thought this call very strange and I do too. DO NOT TELL ME IT IS BECAUSE YOU AND MEDICAL MUTUAL REALLY CARE ABOUT MY HEALTH! I know better. What is the real reason behind this call to my doctor. It is possible that if I do not have the tests at certain intervals that Medical Mutual/STRS will not pay if a later test detects a problem? Or could it possibly be because I have recently had a Medical bill large enough that Medical Mutual/STRS had to pay some of it and you certainly do not want that to happen again? I personally am upset that your health care provider is calling a doctor and giving him information about me because he happens to treat me for my other existing problems. Is this the work of one of your high paid health care consultant companies that is supposed to save you so much money? I want the real answers.

My privacy has been invaded,

Shirlee Zerkel